Shipping policy
SHIPPING POLICY
Thank you for shopping with GRYTH.
PROCESSING AND PRODUCTION
All GRYTH products are made to order unless otherwise stated on the product page. Because products are produced after an order is placed, processing and production times may vary depending on the product, fulfillment partner and order volume.
Delivery times are estimates and begin once your order has been produced and handed to the shipping carrier. Delivery times are not guaranteed and may be affected by carrier delays, customs processing, weather, holidays, or other circumstances outside our reasonable control.
SHIPPING
We currently ship to customers in selected countries worldwide. Available shipping destinations, shipping methods, shipping costs and estimated delivery times are shown at checkout based on the destination, products ordered and fulfillment provider.
Delivery times are estimates and begin after an order has been produced and handed to the shipping carrier. They are not guaranteed and may be affected by carrier delays, customs processing, weather, holidays or other circumstances outside our reasonable control.
Some orders may be fulfilled and shipped separately if products are produced by different fulfillment partners.
TRACKING
Where tracking is available, tracking information will be provided once your order has been shipped.
Please allow some time for tracking information to update after your order has been handed to the carrier.
INTERNATIONAL ORDERS
International orders may be subject to customs procedures, import duties, taxes or other charges depending on the destination country and applicable local laws.
Customers are responsible for any customs duties, taxes or other charges that are legally payable in their destination country, where applicable.
ADDRESS INFORMATION
Please carefully check your shipping address before completing your purchase.
If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping charges may apply if the order needs to be reshipped.
If you need to correct your shipping address, please contact us as soon as possible after placing your order. We cannot guarantee that an address can be changed after an order has entered production or been shipped.
DELAYS, LOST OR DAMAGED ORDERS
If your order is delayed, lost or arrives damaged, please contact us with your order number and relevant details so we can investigate the issue with the applicable fulfillment or shipping provider.
If an order is confirmed as lost or damaged, we will work with the relevant provider to determine an appropriate resolution, subject to applicable consumer protection laws.
CONSUMER RIGHTS
Nothing in this Shipping Policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law or other applicable consumer protection laws.
CONTACT
If you have questions about shipping or your order, please contact us using the contact information provided on our website and include your order number where applicable.