Refund policy

RETURN & REFUND POLICY

Thank you for shopping with GRYTH.

Because our products are made to order, we do not accept returns or refunds for change-of-mind purchases, incorrect size selection, incorrect colour selection, or simply deciding that you no longer want the item.

 

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your order arrives damaged, defective, has a manufacturing or printing issue, or you receive an item that is different from what you ordered, please contact us as soon as possible.

Please email us with your order number and clear photographs showing the issue. We may also ask for additional information to help us assess the problem.

If the issue is confirmed, we will work with you to provide an appropriate remedy, which may include a replacement or refund where required.

 

AUSTRALIAN CONSUMER LAW

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law or other applicable consumer protection laws.

If you are purchasing from Australia, our products are covered by the consumer guarantees provided under Australian Consumer Law. These rights cannot be excluded by this policy.

If you are purchasing from outside Australia, you may also have rights under the consumer protection laws applicable in your country or region. Nothing in this policy is intended to exclude or limit any rights that cannot legally be excluded or limited.

 

ORDER ERRORS

Please carefully check your shipping address, size and product selection before completing your purchase. GRYTH is not responsible for an incorrect address or incorrect size/colour selected by the customer, except where required by applicable consumer law.

 

CONTACT US

For any questions regarding an order, return or refund, please contact us through the contact information provided on our website and include your order number.