FREQUENTLY ASKED QUESTIONS
ORDER & PRODUCTION
Where is my order?
Once your order has been shipped, tracking information will be provided where tracking is available. Please allow some time for tracking information to update after your order has been handed to the carrier.
If you need help with an order, please contact us with your order number.
How long does it take to process my order?
GRYTH products are made to order unless otherwise stated on the product page. Production times may vary depending on the product, fulfilment partner and order volume.
Estimated production times are provided where available but are not guaranteed.
Can I change or cancel my order?
Because many GRYTH products are made to order, orders may enter production shortly after being placed. Contact us as soon as possible if you need to make a change or request a cancellation. We cannot guarantee that changes or cancellations can be made once production has started.
SHIPPING
Do you ship internationally?
GRYTH ships to selected countries worldwide. Available destinations, shipping methods, costs and estimated delivery times are displayed at checkout where available.
How long does shipping take?
Delivery times are estimates and begin after your order has been produced and handed to the shipping carrier. Delivery may take longer due to carrier delays, customs processing, weather, holidays or other circumstances outside our reasonable control.
Will I receive tracking information?
Where tracking is available, tracking information will be provided once your order has shipped.
Will I have to pay customs or import fees?
International orders may be subject to customs duties, taxes or other charges depending on the destination country and applicable laws. Any applicable charges that are legally payable by the recipient are the customer's responsibility.
RETURNS & EXCHANGES
Can I return or exchange an item?
Please refer to our Returns & Exchanges policy for information about eligibility, conditions and available options.
What if my item arrives damaged or there is a problem with my order?
Please contact us as soon as possible with your order number and details of the issue. If appropriate, we will work with the relevant fulfilment or shipping provider to investigate and resolve the issue.
What if I ordered the wrong size?
Please check the size guide provided on the relevant product page before ordering. Because products may be made to order, size-related returns or exchanges may be subject to the conditions outlined in our Returns & Exchanges policy.
PRODUCTS
How do I choose the right size?
Each product page includes sizing information where available. We recommend checking the size guide and comparing the measurements with a garment you already own before placing your order.
Are GRYTH products unisex?
Many GRYTH pieces are designed with a unisex streetwear fit. Please refer to the individual product page for the specific fit and sizing information.
CONTACT
How can I contact GRYTH?
For questions about products, orders, shipping or anything else, visit our Contact Us page or email us at:
We aim to respond to enquiries within 1–2 business days. Response times may be longer during weekends, public holidays and busy periods.